Refund policy

CANCELLATIONS :                                                                 
Please be advised that we do not provide cancellations.      

                                                         
EXCHANGES:    

NON - SALE ITEMS:   

                                                       
We appreciate your order with us and incase there are any problems with your order we provide a 5-day exchange policy on all the Non-Sale items. You will be provided with a credit note with a validity of 3 months or exchange with the product of your choice and please be aware that we do not offer refunds. The product in exchange should be of the same or higher value. The balance of the exchange product of the higher value will be borne by you. However for the missing product & damaged product, you have to report us within 24 hours.    

SALE ITEMS:

All sale items are non refundable and non exchangeable.                                                           

TO QUALIFY FOR A RETURN:                                                               

1. Within 5 days of receiving the item, a return request must be made.
2. All tags must be intact, and the items must be brand-new.
3. The original invoice, packing, and tags must all be intact upon that packaging.
4. The product shouldn't have any blemishes or defects.
5. Make sure the product's embellishments are in good condition.
6. Products purchased are not on sale.      

                                    
RETURN WON'T BE FEASIBLE IF:                                                        
1. It is outside the allotted time frame for a return request.

2. Anything included in the shipment that was received is missing.

3. Misuse of the product results in damage.

4. Unless it was damaged when it arrived, any item that has been used and opened.

5. Items that came with a gift cannot be returned without the complimentary items.

6. A promotional package's items cannot be returned or reimbursed.

7. Any sale item or items purchased using a credit note cannot be returned.

8. Any items sent back to us without first requesting a return.

We retain the right to deny the return of the product if Nashira deems that it does not meet any of the aforementioned parameters.                                                                

RETURN PROCESS : 


When you're certain you want to return a product, send an email to shopwithnashira@gmail.com right away. Include your order number, the product's specifications, and a brief explanation of why you're returning the item (s).Please take note that all return requests must be made within 5 days after the product’s delivery and that all of the aforementioned obligatory return parameters must be met. 

Our Customer Care team will respond to your return request within 24 hours. The products will be picked up by us.  
                                          
REFUNDS/DAMAGES:                                                                
We do not offer refunds, however if a product is defective during manufacture or shipping a replacement will be provided to you. You may contact us within 24 Hours of receiving.      
                                        
EXCHANGES:                                                                  
Please be advised that this exchange is valid only for 5 days post delivery. Products may be exchanged as long as they are new, unopened, and still in their original packing and tags. Regarding the exchange, you may contact us on WhatsApp for further information.