Story Charm - Heart Strings

• Keep your jewellery clean and dry
• Store your jewellery properly when you're not wearing it
• Keep it out of the gym and spa
• Avoid contact with perfumes or any damaging chemicals

• Exchange Policy: Non-sale items can be exchanged within 5 days of delivery. Sale items and purchases made with a credit note are non-exchangeable. Exchanges must be for products of equal or higher value, with the balance paid by the customer.
• Return Eligibility: Items must be unused, with tags, original packaging, and an intact invoice. Returns won’t be accepted for used, damaged, missing, or sale items. Any defective or missing product must be reported within 24 hours of delivery.
• Return Process: To initiate a return, email shopwithnashira@gmail.com or WhatsApp +91 9310334877 within 5 days of receiving the product. Our team will respond within 24 hours and arrange pickup if eligible.
• Damaged Items: If a product is damaged during manufacturing or shipping, a replacement will be provided. Report damages within 24 hours of delivery.

For detailed policy information, read the full policy here

• Order Tracking: Once your order is packed, you’ll receive a tracking number via email to monitor its shipment.
• Shipping Time: Orders are dispatched within 1-2 working days. Metro areas take 2-3 days, while non-metro areas take 3-5 days.
• Shipping Charges: Free shipping on prepaid orders above ₹1000. Orders below ₹1000 incur a ₹50 shipping fee.
• Express & Same-Day Shipping: Express shipping (₹400) delivers within 24-48 hours. Same-day delivery is available via Wefast in Delhi NCR.
• Important Notes: Delivery times may be affected by weather, traffic, or courier delays. Always inspect your package before accepting it.

For detailed policy information, read the full policy here